exchanges + returns

 

At The Cloth, we’re happy to offer exchanges or store credit on eligible items to help ensure you end up with the perfect fit 🤍 As a small boutique working with limited quantities and mindful hygiene standards, all items must meet eligibility requirements outlined below.

What We Offer

We offer exchanges or store credit on limited drop items.

• Items must be unworn, unwashed, and in original condition

• Requests must be made within 30 days of delivery

• Limited drop items are final sale, but may qualify for store credit at our discretion

To begin an exchange or store credit request, please email shop@theclothHQ.com with your order number and the item you’d like to exchange.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us within 5 days of delivery with photographic proof, and we’ll make it right with a replacement.

Exchange Process

Once we receive and inspect your item, your exchange or store credit will be processed.

Because we are a small team handling shipping, verification, and restocking by hand, please allow up to 3 weeks for the full exchange process to be completed.

Shipping Notes

• Original shipping costs are non-refundable

• Customers are responsible for return shipping costs

• We strongly recommend using a trackable shipping method

• We are not responsible for packages lost in transit

International Orders

International orders are eligible for exchanges or store credit only. Additional shipping fees may apply depending on location.

Order Changes & Cancellations

Need to make a change? We’ve got you.

Because orders are processed quickly, requests to cancel or edit must be made within 4 hours of purchase. After that, we’re unable to guarantee changes.

Please contact shop@theclothHQ.com as soon as possible and we’ll do our best to help.